Employees working in the non-technical trades, like a customer service representative (CSR) and dispatch service representative (DSR), are critical to plumbing, HVAC and electrical service industries. They earn great salaries and are tasked with the primary, and very important, job of supporting the sales and operations of a company.
CSRs do the front line work of scheduling incoming calls for service or installation, handling customer complaints, processing orders, and providing information about a company’s products and services. DSRs schedule and dispatch service technicians, like plumbers, HVAC techs, and electricians, for normal installation, service, or emergency repairs to customers’ homes or businesses.
If you enjoy seeing your accomplishments at the end of the day, and helping to improve the quality of customers’ lives, a position in the non-technical trades is for you.
How to Enter the Non-Technical Trades
Step One: Learn about your position of interest, there are many ways to do this:
- Read what others have to say about the career
- Visit with a local company, ask them if you can do a job shadow or internship at their office
- Contact a company in the Troops to Trades Business Network for information on what they are looking for in a new non-technical hire at their company
Step Two: Check out options
If you haven’t already done this, you will want to look at the different opportunities in the field to learn which work environment suits you. Not all service industry companies are the same. You will want to seek out a company that has a culture that you feel comfortable in. In addition to the service industry, non-technical tradespeople are needed in a variety of other places including industrial, commercial and construction.
You can also visit with companies listed on the Troops to Trades Business Network to learn more about the industry.